Part 3 of 3. Response times instead of outcomes, a liability cap set at the fees you already paid, and a provider whose excuses eventually arrive at you. The questions that flush it out, what a genuine one does instead, and what it takes to get rid of a bad one.
Picking a supplier means guessing how they will behave later. The fairest basis for that guess is what courts and regulators have already decided. Part 4 of 8 sets out the findings, includes the cases regulators lost, and draws the pattern.
Part 2 covered the law that reaches your data. Part 5 of 8 covers the law that reaches your company: large penalties under American law, a French parliamentary report on whether that works as a commercial weapon, trade pressure applied to tax law and to regulators, and products carrying one market’s assumptions everywhere.
None of this is new, and it is not really about technology. Four companies control most of the world’s seed supply. Ten retailers move most of Britain’s food. Both produced a legal answer software has nowt like. Part 7 of 8 compares them, and asks why technology got away with it.